Legal
Complaints procedure
If something has gone wrong, we want to know. Here's how to raise it and what happens next.
Complaints
How to complain
Venturo Protect is a trading style of Barlow Irvin Financial Services Ltd, and complaints are handled under Barlow Irvin’s complaints procedure. If you’re unhappy with any aspect of our service, please tell us. Complaints are handled by Gary Oxborough, Director.
Write to Barlow Irvin Financial Services Ltd, 5-7 New Road, Radcliffe, Manchester, M26 1LS, or email office@barlow-irvin.co.uk.
What happens next
We’ll acknowledge your complaint promptly, investigate it fairly and impartially, and keep you informed of progress. We’ll send you a final response as quickly as we can and in any case within eight weeks of receiving your complaint. A summary of our internal procedures for the reasonable and prompt handling of complaints is available on request.
If you’re not satisfied
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by calling 0800 023 4567.
Venturo Protect is a trading style of Barlow Irvin Financial Services Ltd, which is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 816668). Registered in England and Wales, company number 11391196. Registered office: 5-7 New Road, Radcliffe, Manchester, M26 1LS.